It’s like the changing of the seasons, or the incoming tide. When a popular online network changes its user interface, the complaints are inevitable. So it was when Netflix rolled out its new ratings system, changing from the classic 5 stars to a thumbs up or thumbs down rating. On top of that, users looking […]

Ever looked at an independent ratings and reviews platform like Reevoo and thought “That looks pretty easy. Why don’t we just do it ourselves and save money?” While radical self-reliance might be cool in some contexts (Burning Man, anyone?) here it’s a case of “Stop right there pal, and take a read of this first.” […]

Facebook got a lot of flak earlier in the year when it was suggested that it played a role in getting The Donald elected. Allegedly, the fake news spread via the social networking site might have influenced some voters. The social network responded to criticism by launching a ‘how to spot fake news’ campaign. If you […]

A customer review can help a customer buy the right product and help a brand gain a little trust. A few thousand customer reviews can completely change public perception. That’s the real gold we’re after at Reevoo. We’ve spent ten years working on a ‘secret sauce’ when it comes to review collection – a methodology that […]

A Google search is the first step for many a purchase journey – so you need to make sure your business is in the best position to be seen. A profile on Google My Business is easy to set up and allows you to provide accurate online business information, interact with your customers and attract […]

LV= has quite a simple goal: “to be Britain’s best-loved insurer.” We interviewed the brand’s senior digital engagement manager Nigel Saxon last year about how one of the UK’s leading car insurance companies is developing a closer relationship with its customers by listening to them, collating feedback and driving improvements. The best bit: LV= is working closely […]

Before Trump, the US House of Representatives once got other work done. In November they unanimously (when life was harmonious) passed the Consumer Review Fairness Act. The act will protect customers from businesses if they leave negative feedback. Why did they pass the Consumer Review Fairness Act? Well, many businesses were putting gag clauses into their fine print so that […]

Anyone can write a review. That’s a good thing.  But, then again, not everyone should write a review. Don’t worry, we’re not turning into the Bullingdon Society of review sites… But we do think that if you have an open-door policy to reviewers, you might end up with reviews written by the riff raff. Copy and paste […]

We’ve floored you before with the news that bad reviews can be good for business (it’s true). But does the opposite hold true? Can too many good reviews be bad for business? Recent research suggests that this could indeed be the case. There are lots of reasons that bad reviews – if honest and informative – […]