Customers spend more than five times as long on site when they interact with bad reviews, trust the reviews they see far more and convert nearly 85% more often.
Bad reviews and other negative feedback bring a host of benefits, from greater customer satisfaction to improved product development.
This ebook is your complete overview of:
Trust, engagement & insight
• Nurturing customer trust
• Increasing engagement with your customers
• Providing unbeatable business insight
• How consumers use bad reviews
Using your results to
• Boost conversion
• Increase customer satisfaction
• Get the reviews you deserve
• Demonstrate your great service
