- Reviews New CMA action means there’s nowhere to hide for banks New action from the Competition and Markets Authority (CMA) and the Financial Conduct Authority (FCA) has made it mandatory for banks to publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses. The […]
- Videos VIDEO: Unpacking the Advocacy Economy Marketing royalty, corporate dignitaries and a who’s who of customer advocacy came together at The Club at The Ivy in June to talk about one of our new favourite subjects: the Advocacy Economy. Gathered to bestow us with some knowledge were our panellists: Evan Kypreos, editor-in-chief of Trusted Reviews Martin Moll, Campaign Magazine’s Power 100 Marketers 2016 and […]
- Social media Unpacking Santander’s novel approach to social media It’s no secret that banks are changing. For a long time, they were the long-established institutions that we had to work around. They set the agenda and customers had to like it or lump it. We visited, we queued, we made formal meetings with managers, we queued some more – somehow we kept our cool. […]
- Webinars WEBINAR: The finance purchase mindset What are people thinking when they’re looking for a new credit card, insurance policy or other financial product? The trouble is, most of the time, they’re thinking: ‘I don’t trust what I’m reading’. It’s called the ‘Finance Purchase Mindset’ – super skeptical, a little confused and very reluctant to part with their cash without being […]
- What consumers do Trust, relationships and insurance In May we did a webinar with our friends at POST called ‘Building brand loyalty in a digital age’. Reevoo founder Richard Anson sat on the panel with Jonathan Swift, (director of content, Insurance Division, Incisive Media); Lorraine Donington (head of digital user experience and content, TSB); Phoebe Hugh (co-founder & CEO, Brolly); and Darrell Sansom (managing director, AXA Business Insurance). […]
- What consumers do How to turn insurance into an experience In May we did a webinar with our friends at POST called ‘Building brand loyalty in a digital age’. Reevoo founder Richard Anson sat on the panel with Jonathan Swift, (director of content, Insurance Division, Incisive Media); Lorraine Donington (head of digital user experience and content, TSB); Phoebe Hugh (co-founder & CEO, Brolly); and Darrell […]
- What consumers do How Americans are choosing their banks We’ve spoken a lot about how British banks are changing to keep up with their customers and attract new ones. But what about American customers and American banks? Is there anything to learn from what they’re doing across the ditch? We asked three American millennials to choose a new bank. All three would be instructed to use […]
- User-generated content How insurers can encourage brand loyalty The nature of trust is changing and, with it, the nature of brand loyalty. The change is especially evident in the insurance industry, where trust and emotion are front of mind when people are making their decisions. Insurers, we know – earning and keeping trust is tough. It’s something we discussed at length in our webinar in May. […]
- What consumers do The great and the good at London FinTech Week Our panel discussion at Fintech Week 2016 was called ‘Customer Experience in the Digital Age’. It was a really cool opportunity to get together some of the brightest minds in Fintech – people who’ve worked with big banks and small, and know the pros and cons of each setup. On the panel were Tristan Thomas who does product […]
