- Reviews In-house VS third-party review software Ever looked at an independent ratings and reviews platform like Reevoo and thought “That looks pretty easy. Why don’t we just do it ourselves and save money?” While radical self-reliance might be cool in some contexts (Burning Man, anyone?) here it’s a case of “Stop right there pal, and take a read of this first.” […]
- What consumers do The GDPR is coming… but here’s why you shouldn’t be afraid It’s time to face the facts. New EU data protection legislation – the General Data Protection Regulation (GDPR) – is coming into force in May 2018. Complying with the GDPR will require a lot of work and far-reaching changes for some companies. For others already using industry best practice, the process will be relatively smooth. […]
- User-generated content David VS Goliath: How your travel company can take back control from TripAdvisor TripAdvisor is the Google of the travel world – a vast behemoth you can’t afford to avoid. People used to go there for honest, unbiased reviews of hotels, restaurants, and activities by fellow travellers. Not anymore. The bigger it gets, the less trustworthy it gets. Remember what happened to Goliath, the giant that everyone thought […]
- User-generated content UGC wars: Millennials VS baby boomers In recent years, UGC has become the holy grail of content marketing. 81% of consumers actively seek out user-generated content (UGC) when browsing a company’s website (see more proof here). But it’s not quite as simple as all that. We came across a survey conducted by the earned content platform Olapic in AdWeek at the beginning […]
- Brand Online reputation management using customer reviews Online reputation management is a full-time job for today’s brands. Customers can do their homework about a brand more quickly, easily, and thoroughly than ever before. And it’s not just consumer advocacy websites like Which? informing potential shoppers – now more than ever, people are looking for the opinions of ‘people like them’ through reviews. […]
- What consumers do Trust, relationships and insurance In May we did a webinar with our friends at POST called ‘Building brand loyalty in a digital age’. Reevoo founder Richard Anson sat on the panel with Jonathan Swift, (director of content, Insurance Division, Incisive Media); Lorraine Donington (head of digital user experience and content, TSB); Phoebe Hugh (co-founder & CEO, Brolly); and Darrell Sansom (managing director, AXA Business Insurance). […]
- What consumers do Is Britain losing trust in its institutions? It’s like a bad breakup. The trust is gone, and the British public is falling out of love with its major institutions. The media, the security services, government, charities, big business, the banking industry – surveys show that public confidence in all of them has waned over the past few years, as stories of misconduct […]
- User-generated content 10 myths brands still believe about user-generated content There are plenty of myths out there. Aliens. The Loch Ness Monster. Leicester City as Premier League champions. But some of the most wildly inaccurate myths revolve around user-generated content (UGC). We help to dispel 10 of the most prevalent. 1. User-generated content cannot be controlled One of the biggest fears marketers have is ‘turning over the […]
- User-generated content The good kind of peer pressure This is the final instalment of our three-part investigation into the state of consumer trust in 2016, driven by the release of Edelman’s trust barometer. The entire series: Part one: Meet socially driven media Part two: The new CEOs? Part three: The good kind of peer pressure Part three The good kind of peer pressure […]
