Understanding your customers isn’t always straightforward.
As a brand, you have to strike the balance between finding your customers when they’re talking about you, and proactively going out to get the information you need.
If you spend too much time looking for the right conversations to eavesdrop on, you might end up wasting time and resource. Rely solely on small samples in surveys, and you might miss out on key info.
Talking to your customers: what are your options? Watch this webinar with our product analyst, Tom Bedford.
In this webinar, you’ll find out how the Reevoo approach strikes a balance between these two extremes, and how we help our customers uncover key insights from their review data. We also discuss the newest additions to our analytics solution, that enable our clients to leverage the full range of content they’re collecting.